Help Center

Find answers to your questions about BaciScout

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Getting Started

New to BaciScout? Start here with our onboarding guides.

Tender Profiles

Learn how to configure profiles to find the right opportunities.

Tender Matching

Understanding how our AI finds and scores tenders.

Billing & Subscriptions

Manage your subscription, payment methods, and invoices.

LLM Analysis

Understanding AI-powered tender analysis and recommendations.

Team Management

Collaborate with your team on tender evaluation.

Troubleshooting

Common issues and how to resolve them.

Frequently Asked Questions

You can create your first tender profile by going to the onboarding wizard after signing up. The wizard will guide you through selecting CPV codes, countries, and keywords that match your business capabilities. You can create multiple profiles to target different types of opportunities.

The match score (0-100) indicates how well a tender aligns with your profiles. It considers CPV codes, keywords, location, and value preferences. Scores above 70 indicate strong alignment, while scores above 90 represent excellent matches that closely match your criteria.

We sync with TED (Tenders Electronic Daily) every 4 hours. New tenders are automatically matched against your profiles and appear in your inbox. You'll receive notifications for high-priority matches based on your notification preferences.

Yes! You can invite team members from the Team Management page. You can assign different roles (Owner, Member, Viewer) with varying permissions. Team members can collaborate on tender evaluation, leave comments, and share insights.

We offer flexible plans to suit businesses of all sizes:
  • Starter: Perfect for small businesses exploring public procurement
  • Professional: Ideal for growing teams with active tendering needs
  • Enterprise: For large organizations with advanced requirements
All plans include a 14-day free trial. Visit our pricing page for detailed information.

You can change your subscription at any time from the Billing Settings page. Upgrades take effect immediately, while downgrades are applied at the end of your current billing period. You'll only be charged the prorated difference for upgrades.

Our AI analyzes tender documents and your company profile to provide personalized bid recommendations. It identifies key requirements, highlights strengths and weaknesses, suggests pricing strategies, and helps you craft compelling proposals. This feature saves time and improves your win rate.

Yes! You can export tenders in multiple formats including CSV, Excel, and PDF. Use the export feature in your Tender Inbox to download filtered results, create reports, or share data with your team. Custom exports can be saved as templates for future use.

Navigate to Notification Settings to customize how and when you receive updates. You can choose email digests (daily, weekly), instant notifications for urgent tenders, and quiet hours to prevent interruptions. Settings can be configured per profile or globally.

Absolutely! We take data security seriously:
  • GDPR-compliant data processing
  • End-to-end encryption for data in transit
  • Role-based access control for team members
  • Regular security audits and penetration testing
  • Data residency options within the EU
Learn more in our Privacy Policy.

We're here to help! You can reach us through:
  • Contact Form - We typically respond within 24 hours
  • Email: support@baciscout.bacimo.net
  • Help Center - Browse our extensive documentation
For billing inquiries, contact billing@baciscout.bacimo.net. Our team is available Monday-Friday, 9 AM - 6 PM CET.

Yes, you can cancel your subscription at any time from the Billing Settings page. There are no cancellation fees, and you'll continue to have access until the end of your current billing period. You can also reactivate your account later if needed.

Can't find what you're looking for?

Contact Support